Logistics Quality Management

First,Let us take a view at what is Quality management on earth?

Quality management can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement.Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.

And then here is some knowledges about Logistics Quality Management

In the last decade the growing importance of quality management has been a widely debated topic. Much empirical evidence links an organisations quality management practices to improved organisational performance therefore greater surplus. Due to increasing global competition, competitive priorities have shifted from simply cost to quality and flexibility (DeMeyer, Miller, Nakone, and Ferdows, 1989), as a result logistics is applied as one of the key business processes in delivering value and quality to the customer and in gaining a competitive edge. Some authors argue that the importance of quality in logistics systems has not been fully realised. it is this papers view to support that contention, and will provide evidence to illustrate how although there are obvious benefits of increasing quality in logistics, lack of managerial support, training, and funding are the critical reasons why many would argue there is a lack of focus on quality in logistics systems. By assessing whether Quality management practices lead to improved organisational performance, analysing the role of quality in logistics, and further providing organisational and empirical evidence, one will come to understand that although many organisations attempt to apply quality practices in logistics, lack of support from upper management, and being relatively new in application are the reasons why some would argue the importance of quality in logistics has not been fully realised.

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This study investigates the status of quality management practices in logistics and compares the extent of quality practices between manufacturing and logistics companies in Australia. Using a sample drawn from two published databases, Australia’s Top 500 companies and firms enlisted as members of Logistics Association Australia, the study examines the extent to which quality management practices are adopted, the impediments to implementation of quality improvement processes, the quality management tools employed, and the methods used to measure customer expectations in manufacturing companies and logistics firms. The results show that the most important component that identifies quality in logistics is ‘on-time delivery’. The primary obstacles for not implementing quality programs in logistics firms are ‘changing corporate culture’ and ‘training and education of employees’, whereas, ‘establishing employee ownership of the quality process’ and ‘changing the corporate culture’ are the two most significant impediments for the manufacturing companies. Overall, the findings indicate that the application of quality practices in manufacturing companies is more extensive than the logistics firms. The Pearson chi-square test is conducted to find the significant differences between the two categories of organisations.

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